pt playtime Privacy Policy

1 Introduction

pt playtime ("the Platform", "we", "us") takes the privacy of its users ("you", "the Player") seriously. This Privacy Policy describes how we collect, use, store, and protect personal data when you access and use the pt playtime website and services.

This policy is written in plain English and structured to be straightforward to read. It applies to all players accessing the platform from the Philippines and is governed by the Data Privacy Act of the Philippines (Republic Act No. 10173) and its implementing rules and regulations.

If you have any questions about this policy or about how your data is handled, please contact us at the email address listed in the Contact section at the end of this page.

2 Data We Collect

pt playtime collects personal data that is necessary to provide the platform's services. The categories of data we collect include:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless specifically required for responsible gaming support and provided voluntarily by you.

3 How We Use Your Data

The personal data we collect is used for the following purposes:

• To create and manage your player account on pt playtime.
• To verify your identity and age during KYC as required for platform access.
• To process your deposits and withdrawals in Philippine Peso.
• To send OTP codes and other security-related account communications.
• To detect and prevent fraud, money laundering, or other prohibited conduct.
• To provide customer support when you contact us.
• To personalise your gaming experience and show relevant content within the platform.
• To comply with applicable Philippine laws and regulatory requirements.
• To monitor platform performance and improve our services.

We do not use your personal data for unsolicited third-party marketing. Where we send promotional communications about pt playtime offers and events, these are limited to your registered contact details and relate to the platform you are already using.

4 Legal Basis for Processing

Under the Data Privacy Act of the Philippines, pt playtime processes your personal data on the following legal grounds:

• Contractual necessity — processing required to fulfil the services you signed up for, including account management and payment processing.
• Legal obligation — processing required to comply with applicable laws, including identity verification and anti-money laundering requirements.
• Legitimate interests — processing for fraud prevention, platform security, and service improvement that does not override your privacy rights.
• Consent — where we rely on your consent (such as for optional communications), you may withdraw that consent at any time by contacting support.

5 Data Sharing

pt playtime does not sell your personal data. We share it only in the limited circumstances described below:

• Payment processors and banks — to process your deposits and withdrawals via supported Philippine payment channels.
• Identity verification providers — to complete KYC checks required for full account access.
• Technology and infrastructure providers — who support the operation of the platform under strict data processing agreements.
• Legal and regulatory authorities — where we are legally required to disclose information in response to valid legal process or regulatory requests.

All third parties who handle data on our behalf are required to maintain appropriate security standards and use the data only for the specific purpose for which it was shared.

6 Data Retention

pt playtime retains your personal data for as long as your account is active and for a reasonable period after closure to comply with legal, regulatory, and financial record-keeping obligations.

Specifically:

• Account and transaction records are retained for the period required under applicable Philippine financial regulations.
• KYC identity documents are retained for the minimum period specified by applicable anti-money laundering regulations.
• Technical and session logs are retained for a shorter period sufficient for security monitoring and fraud investigation purposes.

When data is no longer required and retention obligations are fulfilled, it is securely deleted or anonymised so that it can no longer be linked to you personally.

7 Cookies and Tracking Technologies

pt playtime uses cookies and similar technologies to operate the platform and improve your experience. The types of cookies we use include:

• Essential cookies — required for login sessions, security, and basic platform functionality. These cannot be disabled without affecting your ability to use the platform.
• Performance cookies — used to understand how players interact with the platform, which pages are visited most, and where technical issues occur. This data is aggregated and not tied to individual identity.
• Preference cookies — used to remember settings such as language and display preferences between visits.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect platform functionality, including your ability to stay logged in. Disabling performance and preference cookies will not prevent you from using the platform.

8 Security Measures

pt playtime implements technical and organisational measures to protect your personal data against unauthorised access, loss, disclosure, or destruction. These include:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the platform.
• OTP (One-Time Password) verification as an additional authentication layer for account logins.
• Restricted internal access to personal data — only staff and systems with a genuine operational need can access player data.
• Regular review of security practices and procedures.

While pt playtime takes data security seriously and implements reasonable protections, no system can guarantee complete security. In the event of a data breach that affects your rights and freedoms, we will notify affected users and relevant authorities in accordance with Philippine law.

9 Your Rights

Under the Data Privacy Act of the Philippines, you have the following rights regarding your personal data held by pt playtime:

• Right to be informed — you have the right to know what data we collect and how it is used, which this policy addresses.
• Right of access — you can request a copy of the personal data pt playtime holds about you.
• Right to rectification — you can request correction of inaccurate or incomplete personal data.
• Right to erasure — in certain circumstances, you can request deletion of your personal data. This right may be limited by legal retention obligations.
• Right to object — you can object to processing of your data where we rely on legitimate interests as the legal basis.
• Right to data portability — you can request your data in a structured, commonly used format.

To exercise any of these rights, contact us at the support email address listed on this site. We will respond within the timeframe required by applicable Philippine law. We may need to verify your identity before processing the request.

10 Children's Privacy

pt playtime is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you believe that a minor has registered on the platform, please notify us immediately via our support email. We will investigate and, if confirmed, close the account and securely delete all associated personal data.

We take age eligibility seriously and enforce verification procedures as part of our responsible gaming commitment. Parents and guardians who are concerned about a minor's access to gaming platforms are encouraged to use parental controls available on their devices and networks.

11 Updates to This Policy

pt playtime may update this Privacy Policy from time to time. When material changes are made, we will notify registered players via account notification or a prominent notice on the platform. The date of the most recent update is displayed at the top of this page.

Continued use of the platform after a policy update has been communicated constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed.

12 Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or how pt playtime handles your personal data, please reach out to us by email. Our support team handles all data-related enquiries and will respond within a reasonable time during business hours.

Contact email: [email protected]

For broader questions about your rights under Philippine data privacy law, you may also consult the National Privacy Commission of the Philippines.

For questions about responsible gaming tools and self-exclusion, please visit our Responsible Gaming page.